Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking. Guests accept and are held fully responsible for their visitors or children which may result in injury or harm when staying or visiting the property and it’s surrounds. Any breach of these terms and conditions may result in immediate eviction with no refund or cancellation of your booking.
CHECK-IN + CHECK-OUT
Standard check in time is 2pm on the day of arrival and the property is to be vacated by 10am on the day of departure. An additional fee will be charged if you do not check out by 10am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure an early check-in or late check-out is to book an extra night.
SECURITY BOND
Your credit card details will be held on the system as security bond. Your credit card will be automatically debited in the event of: damage to the property, equipment, breakages or if extra cleaning is required. Please note: we will only process monies on your credit card if there is reported damage to the Property, or if the ‘Terms and Conditions’ are not adhered to. If you do not hold a credit card and cannot provide one as a bond, we will require a $3000 cash bond to be paid. This payment will be refunded within 14 days of departure, once we receive your departure inspection report and no charges are required. (Please inform our office via email if you wish to pay the required bond via this method). Neat Acres Farmhouse is designed to a very high standard, the property is finished and furnished with costly materials and products. You become responsible for any and all damage and loss to the property and its contents from the date and time you check-in to the date and time you check-out. Any damaged items in the property will be charged the full advertised replacement cost and product brand. The number of occupants allowed is as per approved on your booking email and as advertised. The use of the property for functions, parties or other like mass gatherings are STRICTLY PROHIBITED unless written consent has been emailed by management. Use of the property for such events will result in the termination of the reservation for the property, removal of the Guest (s) and other occupants from the property and other costs or expenses (including an unauthorised function/extra cleaning fee of $500).
LOCATION HIRE
Location hire for photoshoots and video shoots must be pre-approved in writing by management. No images including the property are to be used for marketing purposes unless pre-approved in writing by our marketing team.
FUNCTIONS + LARGE GROUP GATHERINGS
Additional function/event venue hire fee of $2500 is payable at time of booking. We do accept functions, celebrations and group gatherings of up to 30 guests, however these are all STRICTLY prohibited without written consent from Management prior to your arrival.
ADDITIONAL TERMS FOR APPROVED FUNCTIONS + LARGE GROUP GATHERINGS
NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management in writing. The use of extra beds other than the number booked will attract an additional tariff.
CHILDREN
We welcome children of all ages to our property. Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. Steps and balconies need to be taken into consideration before booking. Please note there are no baby gates or stair barriers and supervision is the responsibility of parents & guardians. Please contact management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in. Supervision of children around fireplaces, stairs, balconies, roads, driveways, river, spa, bunk beds and all areas of the property and surrounds are the sole responsibility of parents/guardians and Neat Acres accepts no responsibility.
BUNK BEDS
Use of the bunk beds is at the discretion of parents/guardians.
FIREPLACES
Fireplaces are to be operated by adults over the age of 18 only and are operated at your own risk. You will be held liable for any damage you cause including smoke or ember damage from incorrect use. If using a wood or gas fire, you will ensure the fire is switched off or put out entirely whenever you leave the premises even for short periods. Supervision of children around all fireplaces is required and is the responsibility of parents/guardians. ALL fireplaces and their external casings can get very hot and may cause serious burns if touched. It is strongly recommended that the fireplaces not be operated when children are staying onsite.
PET POLICY
We do allow pets at the farm, but strictly outside only. We need to be informed of pets coming to the property before your reservation. A $500 pet bond will be payable before your arrival.
STRICTLY NO SMOKING INSIDE
Smoking indoors is prohibited. If there is any evidence of smoking inside the property you will be charged an additional $1000 for a specialised clean to eliminate odours and remove chemical residue before future guests may use the space.
CLEANING
Neat Acres Farmhouse must be left in a fair and reasonable condition. Don’t you worry, we clean the BBQ and the beds can be left unstripped. That’s our job. Excess cleaning fees up to $500 may apply. Please report any existing damage to the property upon your arrival. Please immediately report any damage which occurs during your stay. Examples such as stained carpet or furniture would trigger this.
INDEMNITY
Guests and their visitors actions, conduct and safety are the responsibility of the Guests. Neat Acres Farmhouse does not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time. Your booking request will be confirmed once your payment has been receipted and a receipt emailed to you following your booking confirmation.
TERMS
